Privacy Policy

1. Introduction

At Service Centre Locator, accessible from our home appliance repair portal in Lucknow, we prioritize the privacy and security of our customers. This Privacy Policy outlines the types of personal data we collect, how we handle it, and the measures we take to safeguard your information in accordance with applicable consumer data protection standards and advertising guidelines.

2. Information We Collect

When you book a doorstep technician through our online booking form, phone call, or WhatsApp support, we collect the following essential details:

• Personal Identifiers: Your full name, contact phone number, and optional email address.
• Service Details: The type of appliance needing inspection (e.g., AC, Refrigerator, Washing Machine, TV) and the description of the fault.
• Doorstep Address: Locality, house/apartment number, landmark, and postal code in Lucknow for technician dispatch.
• Technical Data: IP address, device browser type, and interaction timestamp captured for fraud prevention and lead analytics.

3. How We Use Your Information

We utilize collected data strictly for operational and customer service purposes:

• To assign and dispatch a certified local technician to your registered address within our 45-minute commitment window.
• To transmit instant booking receipts and automated service updates via Email and the official Meta WhatsApp Cloud API.
• To facilitate post-repair customer support, warranty verification (30-day service guarantee), and feedback collection.
• To analyze landing page performance and conversion metrics via Google Tag Manager (GTM) and Google Analytics 4 (GA4).

4. Data Sharing & Third-Party Gateways

We do not sell, rent, or trade your personal information to third-party telemarketers or advertisers. Data is shared only with:

• Assigned Field Technicians: For navigating to your Lucknow premises and performing repair tasks.
• Meta Platforms, Inc. (WhatsApp Cloud API): For automated delivery of transactional booking notifications.
• Legal & Regulatory Authorities: When required by Indian law or legal proceedings.

5. Cookies & Analytics

We use first-party cookies and Google Analytics measurement scripts to analyze visitor traffic patterns, bounce rates, and click conversions (e.g., click-to-call and lead form submissions). You can disable cookies at any time via your browser settings without affecting core booking capabilities.

6. Data Security & Retention

All customer records are stored behind protected server directories (`.htaccess` restricted). We retain service records for a period necessary to honor 30-day post-service warranties and maintain tax/accounting records.

7. Contact Information

For privacy inquiries, data deletion requests, or support, please contact our Lucknow office: